Your telephone line will have to be a fixed analogue line, Not pre paid or ISDN, you will still receive a bill from Telkom for the telephone calls you make and your existing voice line rental. SAOL will take care of the ADSL line, and we will bill you according to the chosen package.

You will need to apply for a phone line from Telkom first, and then inform us once this is installed and we will then process the upgrade to ADSL for you.

You will need to apply for the phone line to be upgraded to a normal line from Telkom first, and then inform us once this is installed and we will then process the upgrade to ADSL for you.

You will need to apply for the ISDN line to be changed to a normal line from Telkom first, and then inform us once this is installed and we will then process the upgrade to ADSL for you.

You will need to apply for a separate analogue phone line from Telkom first, and then inform us once this is installed and we will then process the upgrade to ADSL for you.

No problem, SAOL will transfer that line from the ISP over; you will need to give them notice.

Either click the upgrade button above or call our sales team on 086 100 7265 and they will gladly assist you with moving over to one of these packages.

You will need to send us a copy of your ID, proof of bank account, proof of payment when your line is activated by SAOL.com, and Proof of residence.

Our admin staff will keep you updated with the progress of the activation, the installation takes about 21 working days provided there are no Telkom complications.

Once the line is activated on SAOL, we will activate your services.

SAOL will start billing you from the date the ADSL service is activated on SAOL's network. You cannot choose the date you want to be activated, as SAOL will be billed for the line from when it is activated and data is never pro-rated.

You are required to pay via debit order with the 1st month's payment up front.

Unfortunately not but you can top up with your credit card online.

Yes, but you are required to pay a 6 month subscription deposit up front.

SAOL will liaise with Telkom regarding all your ADSL line issues.

These accounts only allow 1 concurrent login.

This is a shaped service. The main priority is HTTP followed by FTP, Mail (POP3, SMTP and IMAP), SSH and TELNET. Any protocol not mentioned above will receive a lower priority. Peer-to-Peer (P2P) applications are also not allowed on this service.

No, this is a month to month service, if you want to cancel; you need to give us 1 calendar month notice; this can be e-mailed to info@saol.com .

If you were supplied a router it will belong to you unless you cancel before 24 months, then you will need to return the router. *A free router is only supplied to clients who do not currently have an ADSL connection.

If you are in the Durban area you can collect the router from our office in Westville. If you are outside the Durban area, the router can be shipped to you at a cost of R 171.00.

You will need a POTS filter, this filters out the noise and static on the line. The filter can purchased from us a cost of R 57.00. You will also require a splitter, this splits the line in two, one to the ADSL router and the other to your telephone.

You are required to give us 1 calendar month written notice; this can be e-mailed to info@saol.com .

Yes, you can top up, it is R69.00 per GIG and there is an online facility for this and can also be requested via email to info@saol.com . Payments are requested up front.